Shipping and Return Policy

Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays are processed on the next business day.

Shipping Rates and Delivery Times

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.

Shipping Locations

  • Currently, we ship within the United States.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Tracking Information

  • Once your order is shipped, a tracking number will be emailed to you.
  • You can track your order through the link provided in the email.

Returns and Refunds

  • Only broken or damaged items are eligible for returns.
  • For returns, email us within 7 days of delivery with your order number and photos of the damaged items.
  • Refunds will be issued within 5-7 business days once the return is approved.

Contact Us

For any questions about shipping, please contact us at info@thecandleyard.co